Frequently Asked Questions

How frequently is the data updated?

Daily.

Where can I collect my order(s)?

At our account in Dartess (bonded warehouse)
DARTESS BRUGES 2 – 14, Rue de Strasbourg – ZI Bordeaux Fret – 33520 Bruges – France.

What is the wine provenance?

All wines sold through Eleanor comes from the Châteaux or well-known Negociant partners.

What are the payment terms?

Livrables : Payment before collection through bank transfer.

Who guarantees my purchase(s)?

Eleanor carries responsibility of the delivery of any ‘en primeur’ and ‘livrables’ purchases until the moment of collection. The commercial invoice applies as guarantee.

Can I get a discount?

A fixed discount table applies to each order. To learn more, please, click here

Are the prices displayed on Eleanor all-inclusive?

Yes.

Do I get my desired quantities?

Wines are available upon approval of the Chateau/Negociant(s). Within 12 hours (excluding weekends, holidays and national holidays) we will inform you about the availability of the desired wines.