Please put all your Eleanor related questions in the field below
and we will answer you quickly.
Or just give us a call on 0031 20 30 80 353.
We look forward to hearing from you
Please put all your Eleanor related questions in the field below
and we will answer you quickly.
Or just give us a call on 0031 20 30 80 353.
We look forward to hearing from you
You are kindly requested to read this Agreement carefully. If you agree with the terms and conditions as set out in this Agreement please click on the “I agree on terms and conditions button”.
The terms and conditions of this Agreement shall apply to the relationship between the limited liability partnership incorporated under Dutch Law ELEANOR BV. (hereinafter referred to as: “Eleanor Wine”) and any party using the website
In this Agreement the following words and expressions shall have the following meanings unless the context requires otherwise:
User: the user of the Platform to Eleanor Wine for the benefits as set out in article 2.
Handling Fee: a fee of €0.08 payable by Users to Eleanor Wine for every bottle purchased through the Platform.
Transaction Fee: a percentage decided by Eleanor of the total price of the order payable by Users to Eleanor Wine for every purchase made through the Platform, this fee is included in the prices shown on Eleanor.
Platform: the online platform of Eleanor Wine which shall be made available to the User through the Website.
Website: the website as set out on the URL www.eleanor-wine.com
2.1 Eleanor Wine exploits an online Platform for professional wine buyers. On this Platform Eleanor Wine provides users with data such as price information, stock information, ratings, comparisons, product descriptions, indexes and statistics with regard to the offered wines.
2.2 Eleanor Wine shall keep the information on the website as accurate and up to date as possible. Members are aware and accept that the information is the result of subjective analysis of available data.
2.3 All prices on the Platform shall be in Euro, excluding VAT and excluding shipping fees. The usage of any currency converter is for information purposes only.
2.4 Eleanor Wine shall use all reasonable endeavors to ensure that the Platform is available at all times. At times the Platform may be temporarily unavailable due to maintenance or otherwise. Eleanor Wine shall use reasonable endeavors to keep unavailability to a minimum.
2.5 Eleanor Wine shall not be liable towards the users for damages of whatever nature, direct or indirect, or consequential such as, inter alia, losses due to delays, lost profits and penalties forfeited by the user, arisen in connection with the use of the Platform, any errors or omissions in advice rendered by it and/or unavailability of the Platform except in the case of intent or gross negligence on the part of Eleanor Wine or its executive management.
3.1 Only professional buyers are entitled to become a user of the Platform. In this regard users are obliged upon registration to provide the following information; organization name, contact person, address, VAT number and email address. Should any of this information change, the Member is obliged to inform Eleanor Wine accordingly. Only after providing all necessary and correct information a user is entitled to use the Platform.
3.2 Users warrant that all information provided is correct and the contact person is authorized to act on behalf of the User.
3.3 Upon registration users shall receive a unique username and password. Users are responsible for the misuse of the username and/or password. Users are obliged to keep this information confidential to prevent unauthorized persons from using it. In case of misuse Members are obliged to immediately inform Eleanor Wine.
3.4 Eleanor Wine reserves the right to deny registration or to remove a User at any time from the Platform at its own discretion.
4.1 For each order request placed through the Platform a User shall pay the price of the order and Handling Fee. Eleanor Wine shall send an invoice to the User upon receipt of an order request and check of availability of the products. Users shall be obliged to pay all orders upfront, unless agreed otherwise.
4.2 In the event that the User fails to fulfill its payment obligations Eleanor Wine is entitled to statutory commercial interest with an additional one (1) percent interest on all outstanding payments and is entitled to charge the Member for extrajudicial collection costs.
5.1 Please note that due to availability of the products ordered, national holidays and/or other unforeseen circumstances availability may be delayed. Eleanor Wine shall inform the Member once the order is available for pick up.
5.2 Orders should be collected within 30 days. Should an order not be collected in a timely manner, the User is obliged to pay €4,55 per case, per month for storage and administration costs.
5.3 Users may collect orders at the following addresses: DARTESS BRUGES 2 – 14, Rue de Strasbourg – ZI Bordeaux Fret – 33520 Bruges – France or stated otherwise
5.4 All taxes, duties, and import charges and fines and penalties with respect to orders placed through the Platform shall be borne by the user and the user shall indemnify and hold harmless Eleanor Wine in respect thereof.
5.5 Eleanor carries responsibility of the delivery of any ‘en primeur’ purchases until the moment of collection. The commercial invoice applies as guarantee.
Users are obliged to check their order upon pick up and should notify Eleanor Wine immediately about any complaints. Once the order is accepted Eleanor Wine shall not accept any additional complaints.
7.1 All intellectual property rights related to the Platform and/or the trade name Eleanor Wine belong at all times to Eleanor Wine.
7.2 The User guarantees that it shall not make any copies of (parts of) anything showed on the Platform as provided by Eleanor Wine, more specific the Member shall not duplicate, provide excess to, publish, or sell any (part of) the Platform as provided by Eleanor Wine, unless upon prior written consent of Eleanor Wine in which case the following credits shall at all times be used:
“© [YEAR] Eleanor Wine”.
Eleanor Wine shall not be liable for failure to perform or delay in performing any obligation under this Agreement, if such failure or delay is caused by any circumstances beyond its reasonable control, including but not limited to acts of god, war, civil commotion or industrial dispute.
10.1 Eleanor Wine is – in addition to article 4.3 – entitled to terminate the login possibility at any time.
10.2 Eleanor Wine is furthermore entitled to terminate the login possibility with immediate effect in case of breach of this Agreement, if the User shall become bankrupt or insolvent or shall enter into liquidation (other than voluntary liquidation for the purpose of reconstruction) or shall enter into an arrangement or composition with its creditors or any of them and/or ownership of the other Party shall change completely.
11.1 If any one or more of the provisions contained in this Agreement shall for any reason be held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other provision of this Agreement, and this Agreement shall be construed as if such invalid, illegal or unenforceable provision had never been contained in it.
11.2 This Agreement constitutes the whole agreement between Parties and there are no promises, terms, conditions, obligations, representations or warranties, oral or written, expressed or implied, other than those contained herein. This Agreement supersedes any previous agreements between the Parties.
11.3 This Agreement shall be construed in accordance with the Laws of The Netherlands and the competent courts in Amsterdam shall have sole and exclusive jurisdiction in relation thereto.
At Eleanor, accessible at www.eleanor-wine.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Eleanor and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info [at] eleanor-wine.com.
Eleanor follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
We will also collect information about you when you voluntarily complete surveys, such as your buying criteria on our website. We use google as a provider for processing and storing the data, please refer to their privacy policy for more information.
Like any other website, Eleanor uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Eleanor, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Eleanor has no access to or control over these cookies that are used by third-party advertisers.
The Privacy Policy of Eleanor does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Eleanor. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.
Last updated [Oct, 6, 2021]
Eleanor Wine (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website www.eleanor-wine.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.
We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.
A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.
The following types of cookies may be used when you visit the Site:
Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy posted on the Site. This Cookie Policy is part of and is incorporated into our Privacy Policy. By using the Site, you agree to be bound by this Cookie Policy and our Privacy Policy.
If you have questions or comments about this Cookie Policy, please contact us at:
Eleanor Wine
Stroombaan 12
1181 VX Amstelveen
+31 20 30 80 353
